Can I appeal against my council tax support or housing benefit decision?

In this section we explain how you can challenge a decision made by your local authority. This applies to benefits such as:

• Council tax reduction, and
• Housing benefit.

Council tax reduction

Your local authority is responsible for all council tax, exemptions and discounts in your area. Every local authority has their own appeals process. You can ring your local authority and they will be able to tell you more about their process.

If you do not agree with a council tax decision, you should contact your local authority and tell them you are appealing against the decision. You will have to fill in their appeals form, and they can explain the process.

You can send any evidence, which supports your reason for appealing with the form. This may include:

• bank statements,
• proof that people are living at other addresses,
• proof of your disability,
• invoices and receipts that show money has been spent on essential items, or
• any other evidence that proves the decision they have made about you is incorrect.

They should respond in two months. If they feel their original decision was right and do not agree with your appeal then you can appeal to the Valuation Tribunal Service (VTSW). If you want to appeal to the VTSW, you need to do this within two months of the local authority’s decision.

At appeal, you have to send an appeal form and the following information:

• name and contact details,
• address of the property,
• why you feel you should have a discount or exemption,
• the time period you think is relevant,
• the date the local authority told you their decision (together with a copy of the decision letter).

You can do the appeal online on the VTSW website or contact them and they will send you the form.

Valuation Tribunal Service for Wales (VTSW)

East Wales Region & South Wales Region

22 Gold Tops
Newport
South Wales
NP20 4PG

P: 01633 266 367
F: 01633 253 270
E: VTWaleseast@vtw.gsi.gov.uk

North Wales Region

Government Buildings Block A(L1)
Sarn Mynach
Llandudno Junction
LL31 9RZ

P: 03000 625 350
F: 03000 625 368
E: VTWalesnorth@vtw.gsi.gov.uk

West Wales Region

Llys y Ddraig
Penllergaer Business Park
Swansea
SA4 9NX

P: 03000 254530
F: 03000 254522
E: VTWaleswest@vtw.gsi.gov.uk

Should I keep paying my council tax during my appeal?

Yes. You need to keep paying your council tax during the appeal period. If you are successful and your council tax bill is reduced they will take into account the amount you have already paid.

When you send in your appeal form, the VTW will send you a guide to what happens during the appeal process. When they have set a date for your appeal they will send you a Notice of Hearing, which tells you when your hearing will be. If you cannot make this date, you can ask them to reschedule it.

You can contact the VTW who will give you advice about how to prepare for the hearing. Take evidence with you to the hearing and explain why you do not agree with the decision. You can bring someone with you and they can speak for you. You can send someone to speak for you if you don’t go. If you want to do this, you need to send the VTW a letter telling them about this before the hearing date.

The hearings are open to the public and you may find it useful to go to someone else’s tribunal first so that you are familiar with the surroundings and process.

Housing benefit

If you don’t agree with your housing benefit decision you can ask the local authority to look at their decision again or appeal. If the local authority decides that their original decision was right, you can continue with the appeal. If they change their decision you can withdraw the appeal.

If you want to appeal you need to fill in your local authority’s appeal form. The letter about your decision will tell you where to send your appeal. You may have to send it back to the local authority or directly to the Tribunal. Read the Appeals section of this factsheet for more information about appealing to a tribunal. You normally have one month to appeal or to ask the local authority to look at their decision again.

To appeal a decision by the Department for Work and Pensions (DWP) over the Housing Element of Universal Credit, you must ask for a mandatory reconsideration before you can appeal.