Help & contacts
We are an online advice service, and don't currently offer an advice line (except if you live in Scotland). To find support and guidance you can contact the organisations below.
If you or someone else needs urgent medical help, please call 999 or go to your closest Accident & Emergency (A&E).
Speak to someone about mental health:
If you need to speak to someone about mental health problems, try one the following contacts:
Adferiad
Providing help and support for people with mental health, substance use, addiction and other complex needs. Adferiad combines the skills and expertise of its founding charities to provide outstanding services for people in Wales with a wide range of needs.
Address - Tŷ Dafydd Alun, 36 Princes Drive, Colwyn Bay, LL29 8LA
Telephone - 01792 816600
NHS Wales
Telephone - 0845 46 47 / 111
For 0845 2p per minute, 111 freeSamaritans
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide.
Address - Director for Wales Samaritans, 33-35 Cathedral Road, Cardiff, CF11 9HB
Telephone - 116 123/ 029 2022 2008
Freephone(24 hours a day/ 7 days a week )
SaneLine
Offering specialist mental health emotional support 6am-11pm everyday. And you can also email through their website.
Address - Head Office SANE, St. Mark's Studios, 14 Chillingworth Road, Islington, London, N7 8QJ.
Telephone - 0300 304 7000
(4pm – 10pm every day.)Anxiety UK
Anxiety UK is a national registered charity formed in 1970, by someone living with agoraphobia, for those affected by anxiety, stress and anxiety-based depression.
Address - Zion Community Centre, 339 Stretford Road, Hulme, Manchester, M15 4ZY
Telephone - 03444 775 774
(09:30 - 17:30 Monday - Friday)MIND
We're Mind, the mental health charity. We're here to make sure no one has to face a mental health problem alone.
Address - Mind Infoline, Unit 9, Cefn Coed Parc, Nantgarw, Cardiff, CF15 7QQ
Telephone - 0300 123 3393
(Monday - Friday 10 am - 6 pm)Bipolar Support Line
Provides information and advice for people affected by bipolar disorder and those who care for them.
Address - Bipolar UK, 11 Belgrave Road, London, SW1V 1RB
Telephone - 0333 323 3880
No more than national rate calls to standard UK landline phone numbers(Monday – Friday 9am-5pm)
No Panic
A national support helpline for people experiencing anxiety, panic, OCD and related disorders including withdrawal from tranquillizers. No Panic also provides support for the carers of people who suffer from anxiety disorders.
Telephone - 0300 7729844
(10.00 am - 10.00 pm every day of the year. During the night hours the crisis message is played. The crisis message is a recorded breathing exercise that can help you through a panic attack and help you learn diaphragmatic breathing.)Papyrus Prevention of Young Suicide (under 35)
Papyrus offer confidential support and suicide intervention, deliver awareness and prevention training and empower young people to lead suicide prevention activities in their communities.
Address - Lineva House, 28-32 Milner Street, Warrington, Cheshire, WA5 1AD
Telephone - 0800 068 41 41 Text: 07860 039967
Freephone(9am - 12am every day)
Community Advice and Listening Line (CALL)
Offers emotional support and information/literature on Mental Health and related matters to the people of Wales. Anyone concerned about their own mental health or that of a relative or friend can access the service. C.A.L.L. Helpline offers a confidential listening and support service.
Address - 10 Grove Rd, Wrexham, LL11 1DY
Telephone - 0800 132 737 or text ‘help’ to 81066
Freephone(24 hours a day, 7 days a week.)
Meic
Meic is the helpline service for children and young people up to the age of 25 in Wales. Online chat on website.
Telephone - 080880 23456 or text 84001
FreephoneAge Cymru
Information and advice on many topics including money matters.
Telephone - 0300 303 44 98
(Monday - Friday 9am-5pm )Shelter Cymru
Free, independent, expert face-to-face, online or telephone housing advice – to anyone who needs it.
Telephone - 08000 495 495
(Monday to Friday 9.30 am - 16:00 pm )Speak to someone for money advice:
If you need to speak to someone about money related problems, one the following contacts may be helpful:
National Debtline
This organisation provides free, independent and confidential advice about debt. You can contact them over the telephone, by e-mail or letter.
Address - National Debtline Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham B16 8TP
Telephone - 0808 808 4000
Freephone(Monday - Friday 9am to 8pm and Saturday 9.30am to 1pm)
StepChange
StepChange provides free, confidential advice and support to anyone worried about debt. You can contact them over the telephone or online.
Telephone - 0800 138 1111
(Monday – Friday (8 a.m. – 8 p.m.) and Saturday (9 a.m. – 2 p.m.))Citizens Advice
Citizens Advice is a network of 316 independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems. Web chat available on website.
Telephone - 0800 144 8848
Same as costs calling 01 or 02 for landlineWales Illegal Money Lending Unit
The Wales Illegal Money Lending Unit (WIMLU) targets illegal money lenders, more commonly known as loan sharks. The unit looks into illegal lending and any related crimes as well as supporting victims. The perpetrators range from small time loan sharks to violent and organized criminals.
Telephone - 0300 123 3311
(24 hours a day)Money Made Clear Wales
Provides useful information to help you to manage your money.
Turn2us
National charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services.
Address - 200 Shepherds Bush Road, London W6 7NL
Telephone - 0808 802 2000
Free Helpline: for those who find it challenging to go online(09:00 – 17:30 Monday - Friday)
PayPlan
PayPlan offer free debt advice and debt solutions, such as Debt Management Plans, IVAs and Debt Relief Orders
Telephone - 0800 280 2816
Free phone (including mobiles)(Mon to Fri 8am–8pm Sat 9am–3pm)