What if I cannot afford the charges?
If you feel you cannot afford the amount that the local authority is charging you, you should tell someone working at the local authority.
If you feel you cannot afford the amount that the local authority is charging you, you should tell someone working at the local authority. You should talk to the person who did your assessment. You can ask for a review of your situation.
If you do not pay the charges the local authority has asked you to pay, they may contact you asking you to explain why you have not paid. They may ask you to repay the money that is owed. It is important to explain your situation to them so that you can discuss options for repayment.
How can I deal with problems about charges?
You may have problems around the local authority charging you. You can deal with problems informally or formally, and they should make sure you know how to appeal their decisions or complain if you want to.
Informal options
It is best to try and deal with the problem informally first. You can talk about your concerns with the professional who is in charge of your care plan. If you do not have a care plan you should contact the person who did the assessment. You can ask them to explain their decision or discuss your concerns.
It is best to try and deal with the problem informally first. You can talk about your concerns with the professional who is in charge of your care plan.
If you speak to someone keep a note of:
- Who you spoke to,
- When you spoke to them, and
- What you discussed.
If you are under the Care Programme Approach (CPA), discuss any problems with your care coordinator or key worker.
Formal options
Complaints
If you want to complain you have to use the local authority’s (LA) complaints procedure.
Alternatively, you can contact the Care and Social Inspectorate Wales on 0300 7900 126.
Legal action
You should be able to deal with most problems informally or through the complaints procedure. However, if you feel that they are not following the law, you could get legal advice. You would need to speak to a community care solicitor.
You may get advice and representation depending on your situation. You may be entitled to legal aid but there are rules around this. Civil Legal Advice will tell you if you qualify for legal aid. They can give you information about local solicitors who accept legal aid. You can contact them on 0345 345 4 345. You can search for a solicitor online here.
The information in this section is correct at the time of writing. You can find more information via the Government website. Local Authorities also have a duty to provide information and advice.
