Universal Credit contact numbers
Are you looking for a Universal Credit contact number? We list all the Universal Credit contact numbers, which can help you with any Universal Credit query.
| Universal Credit department | Contact number |
|---|---|
| Universal Credit helpline | 0800 328 5644 |
| Universal Credit textphone | 0800 328 1344 |
Universal Credit contact number
This Universal Credit contact number will help you if:
- You can’t use the Universal Credit digital service to make a claim.
- You have a question about your claim and cannot access it online.
Telephone: 0800 328 5644 (calls are free from landlines and mobiles)
Textphone: 0800 328 1344
Telephone (Welsh language): 0800 328 1744
Opening times: Monday to Friday, 8 am to 6 pm.
Calls to these Universal Credit helplines are free from landlines and mobiles. If you’re calling about a Universal Credit claim, we advise that you call from the phone number you gave the DWP when you set up your Universal Credit account.
Citizens Advice contact details
Citizens Advice is a network of 316 independent charities throughout the United Kingdom that gives free, confidential information and advice. They can assist you with Universal Credit problems and give advice on debt, benefits, housing and other issues.
Find your local Citizens Advice service: www.citizensadvice.org.uk.
Telephone: 0800 144 8444
Wales: 0800 0241 220
Scotland: 0800 023 2581
Opening times: Monday to Friday, 8 am to 6 pm
JobCentre Plus
Jobcentre Plus is a government support service that helps working-age people find jobs.
Find your local Jobcentre Plus: https://find-your-nearest-jobcentre.dwp.gov.uk/
Your local authority
Many local authorities have benefits advisers who can help you with a Universal Credit enquiry. You can find the contact details for your local authority here.
Money Advice Service
The Money Advice Service website helps people improve their money situation. Call them for any debt advice, or to find a local debt adviser.
Telephone: 0800 138 7777 (Monday to Friday, from 8 am to 6 pm)
Webchat: Launch (Monday to Friday, from 8 am to 6 pm or Saturday, 8 am to 3 pm.)
WhatsApp: 07701 342744 (Ask questions about debt, borrowing and pensions)
Help through Hardship Helpline
The Help through Hardship helpline is a free phone service delivered by The Trussell Trust in partnership with Citizens Advice. Our advisers have already helped thousands of people who are worried about money and are here to help you access the support you need.
Telephone: 0808 208 2138
Opening times: Monday to Friday, 9 am to 5 pm. Closed on public holidays.
Website: www.trussell.org.uk
