Last updated:
17/12/2025

Free help is available

  1. Can a bank lend to me when I am unwell?
  2. What does ‘capacity’ mean?
  3. Free help is available
  4. Should the bank protect me?
  5. What if I have a debt I cannot pay?
  6. How can I complain?
  7. Can I return things I bought when I was unwell?

If you got a loan when you lacked capacity, you should get advice as soon as possible. It is important to act quickly while there is still evidence of what happened.

You can contact:

National Debtline

This organisation provides free, independent and confidential advice about debt. You can contact them over the telephone, by e-mail or letter.

Address - National Debtline Tricorn House, 51-53 Hagley Road, Edgbaston, Birmingham B16 8TP

Telephone - 0808 808 4000 — Freephone

(Monday - Friday 9am to 8pm and Saturday 9.30am to 1pm)

StepChange

StepChange provides free, confidential advice and support to anyone worried about debt. You can contact them over the telephone or online.

Telephone - 0800 138 1111

(Monday – Friday (8 a.m. – 8 p.m.) and Saturday (9 a.m. – 2 p.m.))

If you have a credit card that you can’t afford, then you should stop using it. If you continue to use it, it is a way of agreeing to the credit card conditions. This means you may have to pay back the money you have spent on it. This is called “ratifying” the borrowing facility.

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Within this subject

  1. Can a bank lend to me when I am unwell?
  2. What does ‘capacity’ mean?
  3. Free help is available
  4. Should the bank protect me?
  5. What if I have a debt I cannot pay?
  6. How can I complain?
  7. Can I return things I bought when I was unwell?
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Last updated: 17/12/2025

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